Denise Shadwick

24-hour Cancellation policy Policies 24-hour Cancellation policy Your appointments are very important to me. I hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide me notice prior to 24-hours. This way I will be able to adjust my schedule accordingly and I may be able to accommodate clients on my wait list. I do, of course, understand that unavoidable issues come up and I will do my best to work with you in case of an emergency, etc. Here is a general breakdown of cancellation fees: • Less than 24-hour notice will result in a charge equal to 100% of reserved appointment(s) • ‘NO SHOWS’ will be charged 100% of service amount As a courtesy, the booking app does text and/or email to confirm the date and time at least 24 hours prior to your appointment. If, for the unlikely reason you don’t receive the message, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to text/call and double check any appointments if you’re unsure. Late/Tardy Policy I will always try my best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, I know! (Especially here in Nashville) However, being late can affect the remainder of the day by delaying me for the clients who come in on time. For this reason, I have set a few general ground rules for such situations. Clients will generally be allowed a 15 minute grace period. After that time, I will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; I’d rather know as early as possible so I can do my best to fit you in without upsetting the flow of the day! Again, please remember that your appointments are reserved for you & only you. These policies allow me the opportunity to alert my standby clients of any openings, therefore allowing me to provide the best service possible while also not causing loss of income. I very much appreciate your business and compliance with this policy. Thank you Denise Shadwick